Horseback riding in Iceland by Alhestar
TERMS & CONDITIONS
Horseback riding in Iceland by Alhestar is owned by Alhestar
Alhestar is owned by Maggimm ehf.
Maggimm ehf. is owned by Magnús Georg Jensen
Adress: Kríuhólar 11
Phone number :+354 6506200
Company ID: 540206-1040
Email - info@alhestar.is
Definitions
The “Purchaser” means the individual, or a company, who purchases The Product according to the terms and conditions set out herein and/or each participant in the tour.
The “Contract” means the contract according to the terms and conditions set out herein between The Company and The Purchaser for the sale and purchase of The Product. The Contract is binding for both parties when The Purchaser has confirmed an order for The Product and receives the receipt of a payment or order confirmation from The Company.
The “Product” means the product as described in The Purchaser´s order confirmation whose specifications are also described on the website: www.horseback-riding-iceland.com
The “Purchaser´s order” means an offer from The Purchaser to purchase The Product according to the Terms and Condition set out herein.
Customer Service Department
Our Customer Service Department is available to assist you should a problem arise with your order and/or if you need any further information regarding The Product. Further information about how to contact the Customer Service Department is on The Company´s website, www.horseback-riding-iceland.com or send an e-mail to info@alhestar.is
Pricing and terms of payment
All of our prices are listed on our website, www.horseback-riding-iceland.com Our prices include VAT and taxes. The Product and our service are prepaid. Upon a payment, The Purchaser will receive from The Company an order confirmation and a receipt of payment sent according to given contact information by The Purchaser.
Cancellation policy, refund
Our Customer Service Department is available to assist you should a problem arise with your order and/or if the Purchaser wishes to cancel his order. In cases where The Purchaser wishes to make a cancellation regarding his order for a day tour, it is necessary to contact the Customer Service Department, without unreasonable delay.
Reservation can be cancelled 24 hours prior to the tour departure. Cancellations for day tours received after 24 hours will be charged full price.
Preliminary groups bookings for day tours can be cancelled 24 hours prior to the tour. , or The Purchaser can contact our Customer Service Department according to the information on our website, The refund can take up to 10 business days to show on The Purchaser´s bank account.
If the day tour is cancelled by The Company, for example, due to bad condition considering the weather or other reasons, the Purchaser will be offered another date for the tour, or The Company will reimburse The Purchaser in full according to his request thereof.
Safety rules, the responsibility of participants etc.
People under the influence of alcohol or intoxicating drugs are not permitted on riding tours.
All participants must participate in the riding tour of their own free will and are aware that each trip can involve some danger. It is the responsibility of each rider to assess whether he is physically able to take part in the trip, including getting on and off the horse by his own strength. Each participant is obliged to inform the tour guide of any condition that might affect their ability to participate in the tour. If a group is divided during the ride the parents must stay in the same group as their children.
In order to ensure the security of each participant, every rider agrees to follow safety rules as described in these terms or provided by the employees of The Company. In case of failure in that respect by the participant and/or he gives The Company wrong information, that will entail the loss of rights to make claim against The Company. Each participant shall bear all responsibility for damage caused by him due to his carelessness or failure to follow set/given/published instructions by The Company and its employees. All participants should wear a helmet during the riding tour without any exceptions.
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Backpacks or bags cannot be taken on the ride but valuables can be stored in safety boxes at the stable.
Disclaimer
All tours are weather and condition dependent. The Company reserves the right to alter routes, tours, or timetables without prior notice, should the necessity arise. For that reason, The Purchaser is aware of and agrees that the estimated duration of tours as indicated by The Company, both distance in km and/or its duration pr. hour can change for various reasons depending on the conditions and circumstances each time.
The Company shall not be liable for any incidental, consequential or contingent damages. The Company shall have the right to investigate all claims according to its responsibility by law.
No liability is assumed for loss or expenses due to delays or changes of arrival or departures of flights or other services, weather, strike, riot wars, natural disasters, or any other unforeseeable causes.
Choice of Law and jurisdiction.
The interpretation and application of The Contract shall be in accordance with Icelandic law. Both parties hereby agree that the only jurisdiction and venue for any dispute with The Company or in any way relating to the use of this website, or to products purchased from The Company is before the district court in Reykjavík, Iceland.
Please visit The Company´s website, www.horseback-riding-iceland.com
for further information regarding each day tour available for purchase.
Liability:
Alhestar reserves the right to alter routes, itineraries, or timetables without prior notice, should the necessity arise. No liability is accepted for loss or expenses due to delays or changes of arrival or departures of flights or other services, injury, sickness, accident, strikes, damage, negligence, weather, wars, or other causes outside the control of Alhestar. All such losses and expenses are the personal liability of the traveller.
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The estimated duration of tours as indicated by km or timing can change according to road or weather conditions.
For more information contact us at info@alhestar.is
Privacy policy
Upon booking, Alhestar will keep the following information in their system: Name registered to booking, nationality provided, booking locale, email address, phone number and payment method.
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Should client make an error in an email address and/or phone number or register an email address which for any reason has problems receiving messages, Guide to Iceland cannot be held accountable for any breach in communication. Should clients not respond to messages, Guide to Iceland cannot be held accountable for any problems arising due to lack of communication.
Under no circumstance does Alhestar store or have the ability to view any credit card numbers, expiry dates, full name of card owner registered or CVC numbers.
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Terms and Conditions are operated under the standard of Icelandic law and in accordance with Icelandic law.
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Alhestar uses cookies to provide the services and features offered on our website, and to improve our user experience. We receive, collect and store any information you enter on our website or provide us in any other way. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.
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You can always visit our site without revealing who you are or providing any personal information. We do collect session data, but it cannot be linked to you as an individual. The usage information is for us to better understand how our sites are being navigated.